Starting work: the everyday skills
Most people are expected to know how to write a work email, handle client information and track their own performance from day one, without ever being shown. This free module covers the everyday skills that make the first months of any job easier: emails inside and outside the company, keeping data safe, meetings and follow-ups, how your work is measured, and keeping a record of what you achieve.
6 lessons · about 46 minutes · 5-question assessment
This module is free. Read every lesson without an account. A free account lets you take the assessment and claim the certificate.
Emails to colleagues and your managerHow to write an internal email people can act on: subject lines, getting to the point, To and Cc, and when not to email at all.7 minEmails to clients and people outside the companyTone, checking before you send, attachments, Bcc and replying to a complaint, when you are writing on behalf of your employer.8 minKeeping client and customer data safeWhat counts as personal data, the everyday habits that protect it, how breaches really happen, and what to do the moment something goes wrong.9 minMeetings, notes and following upHow to prepare, what to write down, how to speak up when you are new, and the follow-up email that makes you look organised.7 minHow you are measured: objectives, KPIs and probationWhat objectives and KPIs are, how to find out what good looks like in your job, and how probation and one-to-ones work.8 minKeeping a record of your winsA five-minute weekly habit that makes reviews, pay conversations and your next CV far easier.7 min
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